“What then, exactly, is your definition of ‘work?’” he asks, with a genuinely curious expression on his face. “Well, I can tell you that Steve has stated over and over to me in no uncertain terms that we need to get Phoenix out the door. That qualifies as work in my mind.” He looks up, appearing to have a conversation with himself. “Yes, that’s certainly one type of work. But you’re still missing the three other types of work that it Operations is responsible for. To me, that’s nowhere near the level of understanding of work you need in order to fix your problems around project deliverables,
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