I look up for a moment, trying to figure out how to describe the few corrective actions I’ve put in place after this week. I reply, “Honestly, I’m still trying to get some situational awareness. Mostly, I’m being whiplashed from one emergency to another. I do know that we need more rigor and discipline in how we work. I’m trying to figure out what processes we rely on to get work done around here. Based on what I’ve seen, I know we need to improve them so we stop shooting ourselves in the foot.”
