I listen to Wes and Patty trade ideas back and forth before I say, “Let’s go back to our goals: get the left and right hands to know what the other is doing, give us some situational awareness during outages, and give audit some evidence that we’re addressing change control. “We need to focus on the riskiest changes,” I continue. “The 80/20 rule likely applies here: Twenty percent of the changes pose eighty percent of the risk.”
