There’s a short silence on the phone before John replies, “No, we couldn’t test the change. There’s no test environment. Apparently, you guys requested a budget years ago, but…” I should have known. “Well, that’s good news,” Patty says after John hangs up. “It may not be easy to fix, but at least we finally know what’s going on.” “Was John’s tokenization change in the change schedule?” I ask. She laughs humorlessly. “That’s what I’ve been trying to tell you. John rarely goes through our change process. Nor do most people, for that matter. It’s like the Wild West out here. We’re mostly shooting
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