The Phoenix Project

by Gene Kim

I shake my head at his awful imagery, but he’s right. We’ve got a serious problem here. He continues, “We’re going to have to assemble a huge team, including Chris’ guys, to figure out how we’re going to pull this off. We have problems at every layer: networking, servers, databases, operating systems, applications, Layer 7 switching—the whole wad of crap. It’s going to be late nights for all of us for the next nine days.” I nod unhappily. This type of all-hands effort is just another part of life in it, but it makes me angry when we need to make some heroic, diving catch because of someone else’s lack of planning. I say, “Get your team assembled, and ask Chris to assemble his respective team as well. Stop trying to do this by e-mail and in the ticketing system. We need everyone in the same room.”