In a gruff voice, Wes says, “Okay, Bill, what’s so important that you think is worth interrupting a Sev 1 outage in progress?” That’s not a bad question. Severity 1 outages are serious business-impacting incidents that are so disruptive, we typically drop everything to resolve them. I take a deep breath. “I don’t know if you’ve heard, but Luke and Damon are no longer with the company. The official word is that they’ve decided to take some time off. More than that, I don’t know.”
