“Unlike the other categories of work, unplanned work is recovery work, which almost always takes you away from your goals. That’s why it’s so important to know where your unplanned work is coming from.” I smile as he acknowledges my correct answer, and am oddly pleased that he validated my antimatter notion of unplanned work, as well. He says, “What is this change board that you mentioned?” I tell him about my attempts to get some sort of change process going and my attempt to elevate the discussion above how many fields there were on the change form, which then resulted in getting people to
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