“I’ve had my staff establish what our levels of demand and capacity truly are,” I continue. “We’ve started to inventory everything we’re being asked to do, regardless of how big or small. Based on the analysis so far, it’s clear to me that the demand for it work far exceeds our ability to deliver. I’ve asked them to make more visible what the pipeline of work looks like, so we can make more informed decisions about who should be working on what and when.”
