The success of Discord is another good example. Historically, gaming platforms such as Nintendo, PlayStation, Xbox, and Steam tightly protect their player networks and communication services. This is why someone on Xbox Live cannot “friend” someone on PlayStation Network, nor speak to them directly. Instead, users on other platforms are only available inside cross-platform games, such as Fortnite, and via their game-specific IDs. While this approach worked well enough when two players knew which single game they wanted to play before logging on, it didn’t work well for unplanned hanging out,
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