In this model, if dedicated support teams are needed, they are aligned to the stream of change, alongside a team or squad building the software systems. The team with a focus on support sits within the family or tribe of teams that are aligned to the same stream of change. In this context, the team providing support tends to evolve a greater awareness for the experience of the user of the whole service, adding end-to-end synthetic transaction monitoring, particularly in situations where IT and software are only a minor aspect.
