“Gosh, Chandra, that sounds like a pretty complex situation you’ve got there. I can see that you’re a little discouraged because you’re just not sure if you can ever really understand the problem well enough to come up with a good solution. Is that right?” “Yes. Yes! That’s exactly right. I really don’t know how to get started, since I don’t fully understand the situation. What do I do?” “Well, I think you might be in luck. As it turns out, in your situation—as in many, many, complex situations faced by many, many people—you don’t have to understand the problem to solve it.”
