I think it’s because Susan’s so obviously joyful that people receive her message so well. They open up to her about all the things they wish they didn’t feel. “I don’t want my heart to be broken,” they say. Or, “I don’t want to fail.” “I understand,” Susan tells them. “But you have dead people’s goals. Only dead people never get stressed, never get broken hearts, never experience the disappointment that comes with failure.”

