Rather than go outside with the secretary, Oliver handed her off to another officer. He returned to help a janitor who’d curled into the fetal position and sobbed in fear. Oliver knew the man had a severe hearing impairment; every day when the janitor came to empty the trash, Oliver rose from his chair, shook his hand, and chatted with him. Days earlier, the man told Oliver that he’d lost a hearing aid. Now he was confused and frightened, unable to follow shouted instructions from other officers. As the office filled with smoke, Oliver put the man on his back and again climbed over the two
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