Inclusion on Purpose: An Intersectional Approach to Creating a Culture of Belonging at Work

by Ruchika T. Malhotra

Here’s an illustration. The typical SBI framework would dictate this as adequate feedback: “Your presentation on the importance of social media marketing this morning could have been more effective [situation] because there were no customer testimonials [behavior]. When executive team members don’t see customer data, they may not see the value of using it [impact]. Include this next time to bring more visibility to your work.” My edit to this SBI would be: “Your presentation on social media marketing this morning had robust research, which was really effective [situation and positive reinforcement]. It could have included customer testimonials [behavior]. When executive team members don’t see customer data, they may not see the value of using it. Include this next time to bring more visibility to your work [impact].”