I have long advocated for what consultants Jack Zenger and Joseph Folkman call “listening like a trampoline.” Here is how they describe it: “While many of us have thought of being a good listener, being like a sponge that accurately absorbs what the other person is saying, instead, what these findings show is that good listeners are like trampolines. They are someone you can bounce ideas off of—and rather than absorbing your ideas and energy, they amplify, energize, and clarify your thinking. They make you feel better not merely passively absorbing, but by actively supporting. This lets you
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