Kevin took his leadership team to an off-site meeting where he invited the CEO of IBM, Sam Palmisano, to speak to them about leadership. One of Kevin’s executive leaders asked Sam why his experience working in Japan was important to his leadership development. Sam said, “Because I learned to listen.” He added, “I learned to listen by having only one objective: comprehension. I was only trying to understand what the person was trying to convey to me. I wasn’t listening to critique or object or convince.”
