As consumers, our cognitive dissonance means we often believe these are just bad apples, that they don’t represent the industry as a whole and don’t reveal a systemic problem. And yet by this point there have surely been enough bad apples to suggest that the whole tree is rotten. Another good example of the cognitive dissonance of consumers is demonstrated by the story of a man in Florida who pleaded guilty to nine animal-cruelty charges for killing nine ducklings by running them over with a lawnmower and macerating them. He was sentenced to a year in jail, with three years of probation, and
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