The additional work identified during project team retrospectives falls into the broad category of improvement work, such as fixing defects, refactoring, and automating manual work. Product managers and project managers may want to defer or deprioritize improvement work in favor of customer features. However, we must remind everyone that improvement of daily work is more important than daily work itself, and that all teams must have dedicated capacity for this (e.g., reserving 20% of all capacity for improvement work, scheduling one day per week or one week per month, etc.).
