help him feel better, and complimented him on staying with his current job (Support). They recognized how unhappy he was and understood that he must be dissatisfied with his current situation (Empathy). They then shared their concern about the health of all three of them and made it clear that they could not tolerate continuing the current situation. They also related their concern that by not confronting these issues they were inadvertently contributing to Kevin’s discontent. Finally, they acknowledged that they had had similar conversations with Kevin in the past but had never followed
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