Erik Fritsch

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The greatest threat to story stewardship is the two near enemies of building narrative trust: narrative takeover and narrative tap-out. Rather than building trust by acknowledging, affirming, and believing, we shut people down when we experience discomfort or disinterest, or when we take over the narrative and make it about us or our perception of what happened.
Atlas of the Heart: Mapping Meaningful Connection and the Language of Human Experience
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