The ability to forget the machine is the ideal of technical perfection. In the “man-machine” complex, friction results from the collision between the human being and the organization. This friction can take a number of forms. Individual initiative may become irritated by some obvious mechanical failure; the individual may insist on operating the machine in a manner not provided for in the rules of automatism. The problem then is twofold: to perfect mechanical techniques, on the one hand, and to invent and impose certain human techniques, on the other, so as to obviate the human sources of
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