Jody Mulkey

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They give customers more than they need or ultimately are willing to pay for. And more importantly, it means that disruptive technologies that may underperform today, relative to what users in the market demand, may be fully performance-competitive in that same market tomorrow.
Jody Mulkey
this is our iphone app situation
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
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