IRC workers had to contend, at first, with the fact that their phone and fax numbers carried an Arizona area code. At times, someone from an insurer would want to contact them, rather than the reverse. That presented a sticky situation, because they didn’t want to reveal who they were. There was caller ID to think about as well. The IRC’s area code didn’t jibe with the story that the call was coming from a clinic in, say, New Hampshire or Alabama. Eventually, Insys set up 800 numbers for incoming calls and faxes, and the person who answered calls at the IRC said only “Reimbursement Center,”
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