We were essentially a family-run pizzeria, doing everything ourselves, from checking with the clinics how many doses they needed each day to sticking on labels and arranging couriers, and they were Pizza Express, with software and huge systems and outsourcing to run global operations. They also used a lot of abbreviations that we didn’t understand, and we sometimes felt foolish having to ask them to explain what they were talking about. They must have thought we were so basic. So there was a steep learning curve on both sides of the deal in the first month.
