In 20 years, Salesforce has grown from a handful of founders to a $200-billion business with nearly 50,000 employees. But as it has expanded, the company has figured out how to make each additional employee more productive – and how to get more money from its customers. In 2005, each of Salesforce’s then 767 employees supported $230,000 in revenue. In 2020, each of its 49,000 employees supported nearly $350,000 in revenue. Customers seemed to love Salesforce too. In 2010, the average customer paid Salesforce $18,000. By 2020, that had risen sixfold. Not only were customers paying six times as
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