Sintayehu Shafi, a thirty-one-year-old Toyota mechanic on his way to Nairobi for a certification course, called his older sister, Konjit; the siblings were so close that he picked her up from work every day. Now his voice was unusually tight. The family’s house happened to be under the flight path, and Sintayehu asked her to go outside and look for the plane. Baffled, she went to the front gate, but some kids were playing soccer there and she felt awkward about breaking through their game to scan the sky. She could hear the engines, though, so she told him, “You guessed right.” Then she asked,
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