In the nail salon, sorry is a tool one uses to pander until the word itself becomes currency. It no longer merely apologizes, but insists, reminds: I’m here, right here, beneath you. It is the lowering of oneself so that the client feels right, superior, and charitable. In the nail salon, one’s definition of sorry is deranged into a new word entirely, one that’s charged and reused as both power and defacement at once. Being sorry pays, being sorry even, or especially, when one has no fault, is worth every self-deprecating syllable the mouth allows. Because the mouth must eat.
