Joseph Arcila

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Most product teams could generate an infinite list of research questions. There is always more to learn about our customers. We see some teams solve this by generating multi-page discussion guides. But this strategy assumes that you’ll be talking to customers only occasionally, therefore, you need to ask them everything right now. Instead, assume you’ll talk to customers every week, and focus on what you need to learn at this moment in time.
Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
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