Future Shock

by Alvin Toffler

We must begin to reflect on these problems, for unless we do—and perhaps even if we do—service will in the end triumph over manufacture, and experiential production over service. The growth of the experiential sector might just be an inevitable consequence of affluence. For the satisfaction of man's elemental material needs opens the way for new, more sophisticated gratifications. We are moving from a "gut" economy to a "psyche" economy because there is only so much gut to be satisfied. Beyond this, we are also moving swiftly in the direction of a society in which objects, things, physical constructs, are increasingly transient. Not merely man's relationships with them, but the very things themselves. It may be that experiences are the only products which, once bought by the consumer, cannot be taken away from him, cannot be disposed of like non-returnable soda pop bottles or nicked razor blades. For the ancient Japanese nobility every flower, every serving bowl or obi, was freighted with surplus meaning; each carried a heavy load of coded symbolism and ritual significance. The movement toward the psychologization of manufactured goods takes us in this direction; but it collides with the powerful thrust toward transience that makes the objects themselves so perishable. Thus we shall find it easier to adorn our services with symbolic significance than our products. And, in the end, we shall pass beyond the service economy, beyond the imagination of today's economists; we sh...

Gut Economy to Psyche Economy