This is one of the most important things I can impart: in any troubled company the people at lower levels know what ought to be done in terms of day-to-day operations. If you just ask them, you can find answers. In the case of Thrifty Drug, those poor, beat-up store managers gave me an earful. A deeply troubled company is always the fault of the CEO, the board of directors, and the controlling stockholders who appoint those worthies. It is never the fault of frontline troops.
