The Remains of the Day

by Kazuo Ishiguro

It is, of course, the responsibility of every butler to devote his utmost care in the devising of a staff plan. Who knows how many quarrels, false accusations, unnecessary dismissals, how many promising careers cut short can be attributed to a butler’s slovenliness at the stage of drawing up the staff plan? Indeed, I can say I am in agreement with those who say that the ability to draw up a good staff plan is the cornerstone of any decent butler’s skills. I have myself devised many staff plans over the years, and I do not believe I am being unduly boastful if I say that very few ever needed amendment. And if in the present case the staff plan is at fault, blame can be laid at no one’s door but my own.

Now naturally, like many of us, I have a reluctance to change too much of the old ways. But there is no virtue at all in clinging as some do to tradition merely for its own sake.

one is not struck by the truth until prompted quite accidentally by some external event.

The Hayes Society claimed to admit butlers of ‘only the very first rank’. Much of the power and prestige it went on to gain derived from the fact that unlike other such organizations which have come and gone, it managed to keep its numbers extremely low, thus giving this claim some credibility. Membership, it was said, never at any point rose above thirty and much of the time remained closer to nine or ten. This, and the fact that the Hayes Society tended to be a rather secretive body, lent it much mystique for a time, ensuring that the pronouncements it occasionally issued on professional matters were received as though hewn on tablets of stone.

‘dignity’ has to do crucially with a butler’s ability not to abandon the professional being he inhabits.

Continentals are unable to be butlers because they are as a breed incapable of the emotional restraint which only the English race are capable of.

Where our elders might have been concerned with whether or not an employer was titled, or otherwise from one of the ‘old’ families, we tended to concern ourselves much more with the moral status of an employer.

A ‘great’ butler can only be, surely, one who can point to his years of service and say that he has applied his talents to serving a great gentleman – and through the latter, to serving humanity.

There was surely nothing to indicate at the time that such evidently small incidents would render whole dreams forever irredeemable.

‘I didn’t have a great deal to do with Mr Churchill. But as you rightly point out, it’s rather gratifying to have consorted with him. In fact, all in all, I suppose I have been very fortunate, I would be the first to admit that. It has been my good fortune, after all, to have consorted not just with Mr Churchill, but with many other great leaders and men of influence – from America and from Europe. And when you think that it was my good fortune to have had their ear on many great issues of the day, yes, when I think back, I do feel a certain gratitude. It’s a great privilege, after all, to have been given a part to play, however small, on the world’s stage.’

For the likes of yourself, it’s always been easy to exert your influence. You can count the most powerful in the land as your friends. But the likes of us here, sir, we can go year in year out and never even lay eyes on a real gentleman

‘The nation does seem to be in a regrettable condition, sir.’ ‘I’ll say. Look at Germany and Italy, Stevens. See what strong leadership can do if it’s allowed to act. None of this universal suffrage nonsense there. If your house is on fire, you don’t call the household into the drawing room and debate the various options for escape for an hour, do you? It may have been all very well once, but the world’s a complicated place now. The man in the street can’t be expected to know enough about politics, economics, world commerce and what have you. And why should he?

For it is, in practice, simply not possible to adopt such a critical attitude towards an employer and at the same time provide good service. It is not simply that one is unlikely to be able to meet the many demands of service at the higher levels while one’s attentions are being diverted by such matters; more fundamentally, a butler who is forever attempting to formulate his own ‘strong opinions’ on his employer’s affairs is bound to lack one quality essential in all good professionals: namely, loyalty.

However, if a butler is to be of any worth to anything or anybody in life, there must surely come a time when he ceases his searching; a time when he must say to himself: ‘This employer embodies all that I find noble and admirable. I will hereafter devote myself to serving him.’ This is loyalty intelligently bestowed. What is there ‘undignified’ in this? One is simply accepting an inescapable truth: that the likes of you and I will never be in a position to comprehend the great affairs of today’s world, and our best course will always be to put our trust in an employer we judge to be wise and honourable, and to devote our energies to the task of serving him to the best of our ability.

He chose a certain path in life, it proved to be a misguided one, but there, he chose it, he can say that at least. As for myself, I cannot even claim that. You see, I trusted. I trusted in his lordship’s wisdom. All those years I served him, I trusted I was doing something worthwhile. I can’t even say I made my own mistakes. Really – one has to ask oneself – what dignity is there in that?’

‘You’ve got to enjoy yourself. The evening’s the best part of the day. You’ve done your day’s work. Now you can put your feet up and enjoy it. That’s how I look at it. Ask anybody, they’ll all tell you. The evening’s the best part of the day.’

Perhaps, then, there is something to his advice that I should cease looking back so much, that I should adopt a more positive outlook and try to make the best of what remains of my day. After all, what can we ever gain in forever looking back and blaming ourselves if our lives have not turned out quite as we might have wished?

After all, when one thinks about it, it is not such a foolish thing to indulge in – particularly if it is the case that in bantering lies the key to human warmth.