“They should have listened to you,” Delaney said. “Maybe, maybe not,” Agarwal said, and sighed. “I don’t know. It came from both sides. I didn’t quite see the complicity coming. The motivations of the companies, yes, to consolidate and measure and profit from the data, I saw that. But the everyday human side, no. Our overwhelming preference to cede all decisions to machines, to replace nuance with numbers…It surpassed all my nightmares. Every day, we make another machine that removes more human agency. We don’t trust ourselves or each other to make a single choice, a diagnosis, to assign a
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