Difficult conversations happen when external stimuli (certain settings, people, and topics) trigger something internally (fear, anger, pride, stress, or even boredom) that must be acknowledged, tamed, or quieted in order for us to continue to listen with empathy. What sets me off may be different from what sets you off, but no one is immune. When the going gets tough, we need to work twice as hard to stay moored in conversation. In the end, empathetic listening is what can transform a difficult conversation into a moment of breakthrough, understanding, vulnerability, and greater connection.
