Too often, we “solve” for miscommunication by focusing only on what we say and how we’re saying it: if we could only get our message across, things would be much easier. As a result, we may decide to adjust our messaging or dial up the volume. But when we focus solely on our capabilities as speakers, we risk turning our conversation partners into an audience rather than equal collaborators. It will be hard for others to relate to us, much less put their trust in us, if that happens.
