I had advised him to train the Smith family in basic hostage negotiation strategy; that is, to stall for time and try to “outlast” the offender, to listen carefully and then paraphrase and restate what he has told you. This should give the impression of understanding between the parties and may make the offender open up, reveal more, or even reveal what his actual wishes or intentions are. It can also help you know if you’re making progress or going in the other direction.
