Deb Schell

49%
Flag icon
members! Every time a member levels up into a new group or identity, you have an opportunity to onboard them again. If someone reaches a Power User status like the Airbnb Super Host community, you can onboard them and think through what you want them to know, feel and do when they first get inducted.
The Business of Belonging: How to Make Community your Competitive Advantage
Rate this book
Clear rating
Open Preview