Support Improve customer satisfaction and save on support costs. Support for cost savings Reduced customer churn Improved customer service experience ratings Product Improve products with feedback and insights from the community. Revenue generated from community-sourced ideas Reduced R&D time and costs Decisions influenced by community feedback Acquisition Acquire new leads, customers or users. New customers, members, or users acquired through community Pipeline (community-qualified leads, prospects and opportunities) generated Increased sales conversion rate and reduced sales cycle time
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