My twenty-four-year-old scheduler, Megan Koilparampil, took full ownership of this effort. She had read “A Problem from Hell” after college, and during her job interview, she made clear that her interest in atrocity prevention drew her to the position. She understood that the operations work she and others in the US Mission did—scheduling, logistics, and event or trip planning—was every bit as important as the work our diplomats did negotiating through the night. Indeed, the operations team had mugs made with the acronym “GSD” (for “Get Shit Done”) on the side. Megan devoured the task of
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