This was no more than a two-person project, but they had trouble getting down to work. Hinton needed a password to log in to Microsoft’s computer network, and the only way to get a password was over a company phone, which required its own password. They sent countless email messages trying to get a password for a phone, and when that didn’t work, Deng walked Hinton up to the tech-support desk on the fourth floor. Microsoft had a special rule that allowed a temporary network password if someone was visiting for only a day, and the woman sitting at the desk gave them one. But when Hinton asked
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