miscommunication and conflict occur because we are not building a bridge of understanding. often, in heated conversations, all we can think about is our own perspective, emotions, or ego. this limits our ability to empathize with the experience of another person, which is a prerequisite for the harmony that comes from understanding. one of the greatest gifts we can give each other is selfless listening, which is hearing someone’s truth without projecting one’s own emotion or story onto it—literally receiving another’s perspective with complete acceptance.
