It’s exhausting to have to trick an automated phone answering system into connecting you to another human. It feels like a test to see if you are worthy enough to warrant actual attention. And the reason companies use automated systems is that it’s more efficient, and some customers will give up long before they get to talk to a human representative. You feel inhuman because the state and the market view you as a Case or Account Number, and you fear that no matter how hard you work to stay on top of things, there will always be some obligation you’re forgetting.
