“It’s free,” said the Chan Zuckerberg person. “There was this super-long pause,” said Joe, who was on the line. “We don’t know how to do no-cost,” said Zuckerberg. “What do you mean?” asked Chan Zuckerberg. “It shows up as an error in the hospital computer if we put zero cost,” said Zuckerberg. “It won’t accept zero.” “Can’t you put like one-tenth of a cent?” asked Joe. They couldn’t. The system wouldn’t allow it. It was Balamuthia all over again. The cure meant nothing if the patient never received it. Standing between the cure and the patient, in this case, was a U.S. medical-industrial
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