“I have found that there is an order of magnitude difference between bearing the ultimate responsibility for decision-making and being either an advisor or student of the process,” he wrote. “It’s one thing to experience an orgasm or an arrow between your ribs and it’s another thing to read about it.” Sencer had experienced an arrow between his ribs. Neustadt had only read about orgasms—and yet used his vicarious experience to swan about as an authority on the subject. “As an administrator, one is regularly obliged to make decisions based on incomplete evidence,”
The Weight of Command: The Difference Between Advice and Responsibility
