I participated in every one of the Fitness Function alignment meetings for the first set of two-pizza teams, which owned things like Forecasting, Customer Reviews, and Customer Service Tools. We questioned every metric from every angle, probing how those data would be collected and how the results would be used to drive the team accurately toward its goals. These meetings clearly established expectations and confirmed the team’s readiness. Just as importantly, they also built up trust between Jeff and the new team, reinforcing their autonomy—and therefore their velocity.
