He called out, “Hello! Hello! Fire department! Anyone here?” just as he’d been trained to do. But that was the easy part. “The hard part,” he explained, “is to teach people to shut up afterward and create a moment of silence . . . so you can look and listen and hopefully see or hear something.” Your natural instinct in that kind of situation is to keep yelling, which prevents you from searching effectively. Thankfully, Stephen and his team had practiced that silent, unnatural pause until it became second nature. It was during just such a habituated pause to look and listen that they noticed
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