One of the lessons that I’ve learnt at the salon with him is that appreciation should permeate all levels of a workforce. When he is done with the haircut, he won’t just tip the hairdresser, he will tip the person who shampooed his hair, the person who got him coffee, the person who swept the hair off the floor. And then he will turn around to ensure I have done the same, before finally leaving. That’s how he teaches me things, in the best way possible: by example. How much you can learn from someone like Ratan Tata is less about him handing out life lessons
