“There are a few phrases or words that can be helpful in several ways. Here.” She handed me a notepad with a dangerously sharp pencil and said, “Write them down, and then we’ll test them. Ready? As I said, thanks is one. Also try, We’re different; Good to know; Hmmmm, I’ll think about that; and if they say something offensive, just say, Go Badgers and don’t follow up with anything.” “Go Badgers?” “Look, an inappropriately aggressive or intentionally wacky question or statement deserves an equally wacky response.”
