Throughout the course of your deal, the customer will ask a number of questions through a number of channels—from in-person to calls and email. Capturing all of these questions and adding them to a ‘Q&A’ part of your Go-Live Plan has three distinct benefits: It is convenient for your customer - they know they can go to the Go-Live Plan to find the Q&A Answering questions in a document allows you to link to supporting documentation, or to include graphics within your answer It builds trust as there is an easy to find and auditable list of questions that have been asked and their answers It
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