“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is that we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.” - Roy T. Bennett, The Light in the Heart The above quote from Roy T. Bennett epitomizes the difference between how an emotionally intelligent Seller approaches discovery compared to one with a lower EQ.
