Many executives object to the notion that nearly all employees can meet expectations. If so, they argue, the expectations must be too low, perhaps because of a culture of complacency. Admittedly this interpretation may be valid, but it is also possible that most employees really do meet high expectations. Indeed, this is exactly what we would expect to find in a high-performance organization. You would not sneer at the leniency of the National Aeronautics and Space Administration’s performance management procedures if you heard that all the astronauts on a successful space mission have fully
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